When your church uses Metanoia ChMS, we collect information necessary to provide our services, including:

• Church account details -- organization name, administrator contact information, and billing data
• Member data -- names, contact information, family relationships, membership status, and other information your church enters into the platform
• Usage data -- how your team interacts with the platform, to improve our services and support
• Content -- pages, blog posts, media, and other content created through the platform

We only collect information that is necessary to deliver and improve our services.

Your information is used exclusively to:

• Provide and maintain the Metanoia ChMS platform and services
• Process transactions and manage your subscription
• Send service-related communications (updates, security alerts, support)
• Improve platform features and user experience
• Provide technical support and troubleshooting

We never sell, rent, or share your church's member data with third parties for marketing purposes. Your congregation's data belongs to your church.

Metanoia ChMS features the most advanced security system in any church management platform:

• 45 granular permissions for fine-grained access control within your organization
• 10-level confidentiality system protecting sensitive pastoral and member information
• Encryption at rest and in transit for all data
• Token-based API authentication for secure integrations
• Elder board governance modeling ensuring data access reflects your church's authority structure

Even Metanoia staff cannot bypass confidentiality levels set by your church leadership.

Your church owns its data. Period. You may export your complete data at any time in standard formats. If you cancel your subscription, we provide a 90-day window to retrieve all your data before it is permanently deleted from our systems.

Our platform uses essential cookies to maintain your session and preferences. We may use anonymous analytics to understand usage patterns and improve the product. No personally identifying information is collected through analytics without your explicit consent.

Metanoia ChMS may integrate with third-party services (payment processors, email providers) to deliver certain features. These partners are bound by strict data processing agreements and may only use your data to perform the specific services we engage them for.

We may update this policy as our services evolve. Significant changes will be communicated via email to account administrators. Continued use of the platform after changes constitutes acceptance of the updated policy.

For questions about this privacy policy or your church's data, please contact our team. We are committed to transparency and will respond promptly to any privacy-related inquiries.